• Contact@sealstrust.com
  • Sheridan, Wyoming, USA
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Warranty & Replacement Policy

✓  SealsTrust stands fully behind every product we manufacture. If our technology fails due to any fault on our part, we make it right — completely, immediately, and at our own expense.

1. Extended 3-Year Operational Guarantee

At SealsTrust, we stand behind the durability and precision of our technology. Every QR code and security sticker purchased on sealstrust.com is guaranteed to remain fully functional and scannable for a minimum of three (3) years from the date of purchase, provided they are applied and maintained in accordance with our published technical guidelines.

This guarantee reflects our confidence in the manufacturing quality of our fiber-optic authentication hardware and our commitment to long-term brand protection for our enterprise partners. Should any unit fail to meet this operational standard within the guarantee period for any reason attributable to SealsTrust, the full replacement provisions outlined below apply immediately and unconditionally.

2. Full Accountability for Manufacturing Errors

If any technical failure occurs due to an error in our encoding process, data-line manufacturing, or hardware production, Seals Data LLC assumes complete and unconditional responsibility. Our commitment to you is as follows:

📜  A-to-Z Resolution

Seals Data LLC will manage the entire replacement process from start to finish. This includes all manufacturing costs, re-encoding expenses, and international shipping fees. You will not incur any additional expenses whatsoever.

⚡  Rapid Replacement

Replacement units will be prioritized in our production queue to ensure your brand protection and authentication infrastructure remain uninterrupted. Our team will issue a formal replacement confirmation within 24 hours of a verified defect report.

✅  No-Friction Policy

We eliminate bureaucratic barriers from the warranty process. Our focus is on restoring your security operations as quickly as possible, ensuring a smooth and fully hassle-free experience for your technical and operations team.

How to Report a Manufacturing Defect

  • Contact our support team at contact@sealstrust.com within 7 days of receiving your shipment.
  • Provide your original order reference number and a clear description of the issue.
  • Attach high-resolution photos or video footage clearly documenting the defect or scan failure.
  • Our engineering team will assess your report within 48 hours and issue a formal replacement authorization if the defect is verified as a manufacturing error.

3. Professional Peace of Mind

We understand that security authentication is mission-critical for your business operations. Our warranty program is designed to give your organization absolute confidence in the long-term reliability of SealsTrust hardware. We do not ask you to navigate complex claims processes, absorb unexpected costs, or tolerate delays when our technology does not meet the standard we have set.

If our system fails you due to any fault attributable to Seals Data LLC, we take full and unconditional responsibility to make it right — immediately, professionally, and entirely at our own expense. This is not simply a contractual obligation; it is the foundation of how SealsTrust builds lasting enterprise partnerships.

4. Technical Support (24/7)

Our dedicated support team is available around the clock to assist with warranty claims, technical inquiries, and replacement requests. Please reach out through any of the following channels:

6. Contact Information

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