• Contact@sealstrust.com
  • Sheridan, Wyoming, USA
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Refund & Cancellation Policy

1. General Policy Overview

At SealsTrust (operated by Seals Data LLC), we specialize in custom-encoded security hardware and fiber-optic authentication solutions. Due to the high degree of customization and the security-sensitive nature of our products and services, our refund policy is designed to ensure both operational integrity and client satisfaction. This policy applies to all transactions on sealstrust.com.

2. Subscription & Billing Cycle (SaaS)

All software-as-a-service (SaaS) subscriptions on sealstrust.com are billed every 30 days starting from the initial transaction date.

  • Payment Failures: If a recurring payment fails, a reminder email will be sent. A 5-day grace period is granted to settle the balance.
  • Service Suspension: Failure to clear the outstanding balance within the 5-day grace period will result in immediate server suspension and deactivation of all associated security protocols.

3. Cancellations

Because our production process for security stickers and hardware begins immediately upon receipt of payment and data encoding requirements, hardware orders placed on sealstrust.com can only be canceled within 12 hours of placement. Once the encoding or manufacturing process has commenced, the order can no longer be canceled or refunded.

4. Dispute Resolution & "Chargeback" Prevention

To ensure a fair resolution process, clients are strictly prohibited from initiating a dispute or "case" via Stripe, Mercury, or Payoneer before attempting a direct resolution with our support team.

  • The 48-Hour Rule: You must allow a minimum of 48 hours for our team to respond to your support email at contact@sealstrust.com regarding any billing or service issue.
  • Invalid Disputes: Initiating a legal dispute or chargeback before the 48-hour window expires will be considered a breach of contract and may result in immediate and permanent account termination.

5. Technical Service Level Agreement (SLA)

In the event of a technical server issue or platform downtime on sealstrust.com:

  • SealsTrust commits to a 48-hour resolution window to resolve technical issues.
  • Refund requests or disputes are only valid if a critical technical issue persists beyond this 48-hour period without a resolution or official update from our technical team.

6. Defective or Damaged Products

If you receive a hardware shipment from sealstrust.com that is physically damaged or non-functional, please contact us within 7 days of delivery.

  • Please provide high-resolution photos/videos of the defect.
  • For verified manufacturing defects, SealsTrust will provide a replacement at no additional cost.
  • Given the customized nature of our products (unique data-fiber patterns), we do not accept returns for "change of mind" or accidental over-ordering.

7. Shipping & Logistics

Physical hardware shipments are non-refundable once they have left our fulfillment center. While SealsTrust will assist in tracking and logistics, refunds will not be issued for delays caused by customs clearance or international carrier issues outside of our direct control.

8. Contact Information

For all questions related to refunds, technical support, or billing, please reach out to our 24/7 team:

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